STANDARD TERMS AND CONDITIONS OF SALE

By purchasing, you agree to the following:

PURCHASE ORDERS

Purchase orders must be sent via email to [email protected] or faxed to 404-537-5985. SpearTek Tile does not accept purchase orders verbally over the phone or otherwise.

All field tiles are sold by the box. We do not break boxes for field tiles.

RECEIPTS- Receipt of any form of purchase order does not signify SpearTek Tile's acceptance of customer order. SpearTek Tile reserves the right to accept, decline, or delay a customer's order for reasonable cause including, but not limited to, the lack of availability of products or failure by customer to satisfy payment terms.

DUPLICATE ORDERS- If a duplicate order is sent to SpearTek Tile and is not clearly marked as "duplicate order", "second time sending", or "add-on to previous order", the customer is responsible for paying all invoices associated with that purchase order number or iterations thereof.

SHIPPING AND HANDLING- Shipping and handling charges may apply to orders. Our standard shipping and handling fee is $8 and our fee for samples is $5.

CONVENIENCE FEE- a 2.5% convenience fee will be applied on all orders paid by credit card. We accept Visa, MasterCard, Discover, and American Express.

PRICE- Pricing is subject to change without notice.

SHIPPING

Shipping discrepancies are to be reported to SpearTek Tile within 24 hours of receipt.

LTL AND COMMON CARRIER SHIPMENTS- In order for SpearTek Tile to file freight claims for damages with carriers, all shipments need to be signed for as "possible concealed damage" on the delivery receipt. Photos along with purchase order number and/or invoice number should be sent to our customer service team for replacement.

RETURN POLICY

SpearTek Tile and Stone on accepts returns on stocking products. We do NOT accept returns on special order items.

60 DAY RETURN LIMIT- All returns MUST be received no later than 60 days from the shipping date of the original invoice to be eligible for in-store credit.

NOTIFICATION REQUIRED- Please notify SpearTek Tile via e-mail or verbal communication in the event of a possible return. We will then issue a Return Authorization Number (RA#) which must be included on the shipment and all return paperwork. Authorized returns must be sent within 30 days of approval.

ABSOLUTELY NO CREDIT WILL BE ISSUED FOR MATERIAL DAMAGED IN ANY WAY. Additionally, material must be returned in packaging that is in original condition.

FREIGHT FEES- Customer is responsible for all return freight charges, scheduling their pickup and delivery, and it must ship prepaid on their freight account by any carrier of their choosing.

RESTOCKING FEES- There is a 25% restocking fee for all returns. This fee can be waived if the customer chooses a SpearTek replacement product for the same job within 30 business days from the date of the original invoice.

CONDITIONS- All products sold by the full carton must be returned by the full carton to be eligible for any credit. All partial boxes will be discarded. SpearTek Tile is not responsible for returning partial boxes. No credit will be issued for material returned damaged in any way, including paint overspray, wet boxes, and otherwise; all damaged products will be discarded. SpearTek Tile is not responsible for returning damaged material. Installation constitutes acceptance. No credit can be issued for any material that has already been installed. Claims for color variation or visible defects must be made prior to installation. All claims are to be made in writing 30 days for the invoice date.

LIABILITY